Telkom bills you for services you never ordered; and then they don't cancel it!

I joined Telkom on a Fibre contract in March. When my first account came, they added a voice line on there, which I never ordered.

As soon as I got this, I tried cancelling through the normal channels. I emailed and I was told by the social media team, Lebo, to pay the bill for the services I never ordered, to allow the cancellation to go through.

I did this, but then there has been no cancellation. I have been trying to contact the Telkom social media team, they ignore my messages. I tried the online chat functionality, but a guy called Andile N just closed the chat window, as soon as I typed my query!

I've been waiting 90 days to cancel a service I never ordered, and Telkom owes me money for it. This is absolutely shocking.