NC
Neill CronjAA(C)

1 reviews | Active since Feb 2015

14 May 2015, 13:41

Telkom bills you before sending an invoice!!

Here I am, paying my bills when they arrive every month. The bills are paid via debit orders that go off on my account. When I ordered Telkom to install my land line, they did it in the middle of the month, but started billing me earlier and earlier each month.<br> <br> I came to quite a shock this morning when I saw that Telkom has yet to send me an invoice, but the debit order has already been debited. How in the world can I query or dispute the amount that I need to pay before I receive the invoice firstly and secondly, how in the world can I see if what I need to pay is the correct amount?! What about my credit? What if I had a positive credit and you just bill me. How would I know where the money is going and why I was billed for the amount that was deducted from my account without a valid (if any) invoice?!<br> <br> You are *****ing my money without me seeing why. Invoices help the consumers!!<br> <br> Never is the answer, yet Telkom resides in the upper food chain where consumers can say absolutely nothing. We are the customers and the customers has a right to go and view an invoice to query regarding the prices therein!! Telkom just doesn't give a damn and they never respond when asked nicely.

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Replies (1)
Telkom
Telkom's reply14 May 2015, 13:45
Official
Hello N.Cronje,

Thank you for making contact with us.

We certainly understand and acknowledge why you wanted to bring this matter to our attention.

Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Launa Molapo
Telkom Social Media Team