Telkom bills you a penalty for their own error!!!

I arranged my debit order to be deducted on the 25th of each month and not a day before.

They then debited me beforehand this month without a warning. When I called in to ask why, I was told if your debit date falls on a weekend, telkom will collect beforehand. This was not part of my agreement and why do they not call you to ask if that will be ok. I was then asked to pay the money into their bank account, which I did immediately. After my payment, they debited me the next day, which again I was not made aware of on my call. So this resulted in a double payment.

After my 3rd call and second email to request a refund, the consultant requested a refund (not to be paid to me as I asked) but to offset against my next bill. This was not my instruction.

When I called again the new consultant said there is no refund processed and that my next bill is R203.70. Apparently Telkom is billing me R203.70 for missing my debit order which they on their own collected early without my permission!!! I had to pay extra bank charges and now they are billing me as well. It’s absolutely disgusting. My bill should R0.00 as i have overpaid and I should not be billed because they decided to collect my premium earlier than my set date.