TELKOM BILLS MY ACCOUNT WITHOUT SERVICE DELIVERY

On the 17th of November, I went to the Telkom in Rosebank to get a cellphone and wifi router on contract. Marcos informed me that both are out of stock (and the Gold colour I wanted in the s6 was not available at Telkoms nationwide so its best I settle for the white) but I could fill in the contract for them so long and he would let me know when they arrive. This was disappointing but I accepted the offer.<br> The phone arrived on the 20th of November, I was billed pro rata for this as I have set my debit order to go off on the 25th. I came in on two occasions to try port my Vodacom number to telkom mobile since I got a cellphone contract and they failed to do this for me. I asked for an escalation of the matter and it was escalated to the porting division and I received a ref number for it. Later that day, Markos closed my query without informing me.<br> On the same day I was informed by Markos that my router has arrived, there were delays in taking it out the store as well because of his incompetencies. Since I took the router out on the 25th, I was given pro rata data which makes sense but nothing has come in for this new cycle which began on the 26th.