Telkom bills for no service

I recently moved into a new house and asked telkom to activate the phone line that was already installed. They said they would send out a technician to my house to do the activation. I had my wife stay home especially for that, and no technician even came to my house. I picked up our land lined and found it was active but not allowing me to call. After and hour of holding on line they finally activated the line. Now telkom is billing me almost R600 for an installation that never happened. I also asked them to activate a dsl line on my number. This was on 9 may. They scheduled an install for 20 May, yet again no one pitched at my house. <br> <br> I phoned in and after 3 hours of waiting they told me the dsl is active and should be working, needless to say it was not. I had to phone again, wait for hours to be helped and log a fault. How can you bill me for things you did not install and make me wait at my house for a technician that never shows up? Telkom does not give a **** about their customers. I am yet without internet and now need to spend extra on 3g as telkom cant get their own products running. Please advise me on what to do because im fed-up with their bad service!!