JV
Jacques V
1 reviews | Active since Sept 2013
23 Feb 2016, 07:47
Telkom bills for no reason
On the morning of 22/02/2016 my internet was off. I referred this issue to my ISP. The ISP reported back to me that Telkom suspended my line and I must query my account.<br> <br> This makes no sense as I pay my internet service provider for my internet and my line rental in a packaged deal. Why did Telkom for no reason start billing me from December???? What am I being billed for???? My ISP is paying the line rental and I should have absolutely nothing to do with Telkom.<br> <br> I need to understand why Telkom suddenly expects me to pay for something when those payments should come from Afrihost as part of my deal.
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Replies (1)Telkom's replyOfficial
23 Feb 2016, 08:04Hello jv1989,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM204022
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM204022
Regards
Luleka
Telkom Social Media Team
Telkom's reply23 Feb 2016, 08:04
Official
Hello jv1989,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM204022
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM204022
Regards
Luleka
Telkom Social Media Team
