TELKOM BILLLING DEPARTMENT NOT HELPFULL

Really not impressed with the service from the billing department.

I have tried three times after waiting an hour to get through to somebody to change my banking details, they tell me that the bank changed to must be three months. Although now it is costing me triple between my previous bank and then the additional fees charged by Telkom because the debit order doesn't go through on my previous bank account.

Nobody can seem to assist me and that I must just keep paying the extra charges even though I pay now via their app they still charge me an extra R202. each month.

I would appreciate if this could be solved as I don't see why I need to pay extra fees. On a side note to get hold of the customer care is utterly ridiculous and also not worth while holding the hour when I get no joy.

My contract is for R499 now paying R701 each month. PLEASE HELP!!!!!