Telkom billing/accounts department is horrible

Telkom didn't debit on agreed payment date on Nov and only debited (over billed) on the 24th Dec after suspending my services for a couple of days. I was informed that the acc would be unsuspended within 5 days yet even today(2 Jan) my acc is still suspended and the debit still didn't go through for Dec. I was requested to send the pop via whatsapp to *** but there's no communication from this number. I was told to send it to *** but this mailbox is full. An agent who assisted me requested that I send her the pop to her mailbox (***) but even she hasn't acknowledged the receipt of the email or communicated after receiving it. Numerous times agents either hang up on me or put me through voicemail. Everyone I've spoken to says the funds don't reflect. I'm super frustrated as I now have to constantly buy airtime and Data from another service provider yet I have a contract that's supposed to give me both these services that is paid up.