Telkom Billing System is bad and i think the Billing Manager is worse incompotent

Good day,

I would like to raise a formal complaint to the head of the Telkom Billing Department. From September I was billed incorrectly and it seems that you call centre staff cannot Explain to me, how a billing discrepancy can end up being the customer/consumers problem. Since September to November or December, my Telkom line was offline/Suspended, due to a technical fault on Telkom Side. Because, I have a fixed valued subscription and not paying for any device. If there a break in service, I should get credited for the service Offline time. this can be established by looking at the usage trend each day, if you cannot determine this by offline/Online status. My monthly subscription mount/1 Month (30-31-28) days of subscription and it can be done again to break It down over days. To calculate this value. I work in the billing Department at the biggest Telco in SA , and have been doing this for the Past 13 years. please do not undermined me. If your automated system suspend my line or Deactivate it today. I would like a formal explanation that can show me this. I have also been complaining about the line speed for Months and it just falls on def ears. How the hell can you have a 4MB line but you always get a download speed of (256 kbps). Please reach out to me or fix my bill. You guys really need to get new talent or people who knows what they do.

Whats the worst of you mentality, is that you don't sms or get in-contact with the customer to say, some dependency was found and we are going to backdate or Increase your payment for the Month. What about clients that cant be billed to much. What about pensioners, people that struggling. what you did here was unjust, and unfair to every consumer using your service. Either the billing Manager, as no people s****s or doesn't consider the consumer. Why i'm picking on you Mr billing Manager. You should have a pre-Bill. You also should have script that checks on AVG for customers and if the TOTAL due this Month > then AVG 20%-30% you should flag and Checks needs to be done there. Your values that was suppose to be a credit it reflecting in a positive. that means i was not Credited, hope you understand the difference SIR!.