telkom billing stuff up

Telkom oh telkom keeps stuffing up my bill every month have to phonr them 6 to 12 times keep cutting my line for non paiment even with the ref number they give me money goes to deposite account then I get cut anothe 270 chardge added and the bill increases another months service trine to tell them whats going wrong but nope no one fixes it same thing next month sitting on the phone now for the forth time today only no one understands drops the phone being polite for now but the frustation is building up like a nuke I can't take this any more what is the actual issue more im losing hope that id ever have a good month that id not have the need to phone telkom and have them fix it my line will be cut at 12pm again and id have to pay money for reconnection again what the hell is the problem call cut out again timed out after waiting 1h30m