Telkom Billing statement is getting worse and not resolved :CASE NUMBER: ***4

<p>Unresolved issue/Billing statement from Telkom:</p> <p> </p> <p>The issue below regarding Telkom billing is getting worse Case number: ********** 4</p> <p>On the 25th Telkom deduct R1 398.00 on my account and also on the 30th they deduct the R1 398.00. I conducted Telkom again and I have manage to Talk to Maxine Petersen which advise me to send her proof that the money has been deducted from my account which I did, again on the 1st August 2017 Telkom send me a sms that my issue has been resolved but surprisely today the 2nd August 2017 Telkom send me another sms that am owing R898.00 that need to paid urgently before they suspend my account.</p> <p> </p> <p>Am so frustrated and angry but when I called Telkom I have some different stories</p> <p> </p> <p>The message below I send to Telkom last month but not even one that can assist me they are enjoying abusing me each an every day</p> <p> </p> <p>Can somebody clarify me urgently?</p> <p> </p> <p>5 JULY 2017</p> <p>The experience that i got from Telkom was very bad and unacceptable.</p> <p>Am paying R199.00 for LTEB315 -5G+5GB (Router -TOP UP) every month and now in June 2017 they have deducted R699.00 on my account on the 25th which I have reversed it becuase i did not understand why, I have been calling the customer number which is not helpful also (081180) to get clarity of why the amount has been changed and now the statement stating that am owing Telkom R1398.00</p> <p>I have manage to go the nearest Telkom to get the number ( ********** ) .I spoke to Lorén Santi the Back Office Team Leader which she did not assist me BUT being route to me and telling me that i have changed the system to open for me to have extra data when am finished with the one am paying that’s why i must pay that money.</p> <p>I also manage to talk to her manager Myline(HR Manager) which is very route ,she did not even listen to me the first thing when she answer the phone she said "the answer that Loren gave you is the answer that she is going to give me and there is nothing she can explain to me"" she did not even listen to me until i put my foot down to say can you please listen as I need somebody to give me answers.</p> <p>why am paying such huge amount since i started paying Telkom I was paying R199.00 and if Loren said i have changed on the system to have extra data after the one am paying and who changed it then because I did not request Telkom to that.</p> <p> </p> <p>11 July 2017</p> <p>Billing Statement: reference number: ********** 4</p> <p> </p> <p>Since Telkom promised to call me regarding my query until today nothing happened, meaning they don’t care about the customer queries what is important to them is to deduct incorrect amount in MY bank accounts</p> <p>I am still sitting on unresolved query which am very frustrated about it as i can see they are pushing their time to month end so that they can bill me another huge amount,</p> <p>I need to cancel this Telkom contract which i just need the process of cancelling it because i cannot pay 699 .00 FOR DATA INSTEAD OF 199.00 every month in this recession as if am paying insurance for a house, I CAN NOT unfortunately.</p> <p> </p> <p>THIS IS TOTALLY UNACCEPTABLE FOR NOT RESOLVING THIS QUERY .</p> <p> </p> <p>Thank you</p> <p> </p> <p> </p> <p>13 JULY 2017 (SAME MESSAGE)</p> <p> </p> <p>Billing Statement : reference number: ********** 4 </p> <p> </p> <p>Since Telkom promised to call me regarding my query until today nothing happened, meaning they don’t care about the customer queries what is important to them is to deduct incorrect amount in MY bank accounts</p> <p>I am still sitting on unresolved query which am very frustrated about it as i can see they are pushing their time to month end so that they can bill me another huge amount,</p> <p>I need to cancel this Telkom contract which i just need the process of cancelling it becuase i cannot pay 699 .00 FOR DATA INSTEAD OF 199.00 every month in this recession as if am paying insurance for a house, I CAN NOT unfortunately.</p> <p> </p> <p>THIS IS TOTALLY UNACCEPTABLE FOR NOT RESOLVING THIS QUERY.</p> <p> </p> <p>Thank you)</p> <p> </p> <p>13 JULY 2017</p> <p> </p> <p>It is the 13 July 2017 and I'm still waiting for feedback from Telkom</p> <p> </p> <p>Please can somebody please assist me with my sistuation</p> <p> </p> <p>Advise me on the way forward..</p>