Telkom billing ****

Extremely Poor service, Telkom is a ****. They billing me for a Smart Broadband I don't have and their nonsensical Internal process are not helping. You always speak to a call centre agents who are not in position to resolve any problem. Worse case scenario is that, you are not able to talk to one agent to be able follow up on a case. Always you have to speak to a different agent and explain or start the whole process from scratch. It's really frustrating, the people in position of authority cannot be contacted directly let alone contacted at all, they never give feedback on cases unless the complainant follow up thousands times. I have been Telkom client from 2009 and after so many years because of Corona they decided to cover their Overheads by ******** me and debiting my account as they wish to. I was advice to open a ***** case against them.