Telkom Billing & Sales not responding to several complaints or emails.

Signed up for a new VOIP Contract. I made it clear to sales agent which was helpful before I signed up that no billing issues must occur. Telkom billed me R R 1736 for a handset that the price was included for on a 24 Months contract. I emailed the sales person who just ignored me for several emails sent Christopher Chetty (C) [***] for 6 weeks. I wasted another 3 hours driving to a Telkom Store at Mall at Reds to sort the billing issue. From there I had to call the Telkom Billing Call Centre from my own phone since they only have one line instore. Spend another 50minutes with Billing on the Phone. A service agent *** advised me that Mr Chetty the sales person will call me back and sort the issue. No call received within 3 days. I had to pay the account now due to avoid for being cut-off and even loose more time and business.