Telkom billing rules disadvantages customers

<p>Last month I purchased a data bundle. I did so because I had run out of my subscribed data bundle. The once off bundle expires a month from its purchase- in my case 24 December.</p> <p>At the start of the month, my recurring subscribed data bundle was replenished. This bundle is valid for 3 months. </p> <p>I noticed that Telkom is depleting my subscribed recurring data bundle, not the once off. </p> <p>This puts me at a disadvantage. If I use up all the subscribed data on the 24th, I won't have access to the once off bundle. </p> <p>If telkom depletes the bundles which expires earlier, it would be fair to me. I'll have access to the sum of the bundles. </p> <p>The call centre person said something about first in first out. It seems like your system just works that way. </p> <p>I urge you to alter your system so that it's fair to the customer. </p> <p>Please look into addressing this issue. I'm sure it affects many of your clients, clients that I'm sure you want to treat fairly. </p> <p> </p> <p>Kind regards</p> <p> </p>