Telkom billing query

I went (Grahamstown) for a phone upgrade last month and the agent issued the new phone with a new Sim card ***) instead on my existing number.

Asked her to cancel the new Sim which she did and even went to go fetch another device as the one issued with a new Sim has already registered as issued. The agent (Isipho) then told me that she will will submit the issued in error application for cancelation and I didn't sign for it and all of this happened on the same day.

The cancelation is done but now I see on my billing I have been billed on that number *** an amount of R13 598 for the following: Termination penalty R13 598 Wireless activation R201. 75 Early termination penalty R179. 00

I don't understand why am I charged a termination fee if there was no contract signed or agreed on and I have spotted the error which was done by the agent on the exact day in action, not after leaving or the next day.

I am currently expected to pay the R13 598 this month on my billing day which is something I'm not suppose to be paying and that will mess up my credit scoring and reputation. This is a very unjustly treatment from telkom to client who has been loyal to the business with its flaws specially when it comes to post sale experience.

This matter happened at the Makhanda (Grahamstown) Branch under Isipho. Asanda Stuurman is also trying to assist with the matter with no luck at the store. Can this matter be resolved to avoid financial repercussions.

Mpho Acc ***

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