Telkom billing problem

Good day I am so disappointed with how i been treated by Telkomsa regarding my WiFi account. It is since oct 2020 that I have been in and out there stores in Port Elizabeth and after numerous phone calls but too no avail. The problem is billing related and up to now it is putting me in to a serious financial difficulties problem. My problems started beginning of September 2020.I experienced connecting problems and had no WiFi service or could not even use my landline I tried to contact them through various platforms especially their mobile app but the app did not allow me do enter certain venues and that was the venues I need to enter.I had no WiFi or landline service for the month off September but yet I payed my account because i been into financial difficulties before and I am still busy to swim instead of sinking and this problem is a matter off 1 step forward and 3 steps back and is getting worse by the day. The month of October was just a continuation of September 2020. I tried on 20 October to log a complaint but I got the something went wrong story via the app. I refuse to make the payment for the month of October 2020 and again after numerous attempts via phone nothing I even went to the telkomsa stores just to be told the don’t deal with billing related issues and my cell nr was taken and was told I will received a call from a agent regarding my complain. I did received a call sometimes but not all the times just to be told the will come back to me but still nothing was achieved. Eventually I find out that telkomsa stopped all ADSL services in South Africa and that was the reason I could not received any service regarding WiFi or landline from them but I was never informed by anyone from telkomsa. Based on that I been to the telkomsa store at the bridge in Port Elizabeth at the beginning of November 2020 after I explained to them they issued me with a new router and new contract aperantly this was a new system from the ADSL system. I made it clear to the agent that I want a refund on sept 2020 and will not pay for October 2020 because I had no service for that 2 months and I will only pay from the day I had the new router wich was the 3 November 2020. When I received my statement I was not happy because it was not only from the beginning of nov but for October 2020 and no refund of my money I paid for sept2020. I refuse to pay and I requested that the sort it out so I can make my payment but my service was suspended on 17 November 2020. I made it clear that I will not pay until this matter is resolved but they continue to bill me for December 2020 and January 2021 my account is now in areas with thousands and on top of that I am billed for months I had no service. I been to the store at the bridge in Port Elizabeth on the 4 January 2021 to laid my complain and was told they deal with billing related issues but after I demanded from them they took my complain and I received a case nr ***5 and was told to wait for reply and that they will send me an sms and that I will have to return to the store to get the outcome, I am still waiting for the sms but yet the send me a statement, for January 2021. My acc nr is ***, my landline nr ***. I made it clear that I want to pay but that I need them to sort the billing out because the ADSL story was out of me or any other customer control and something I believe they did not handle very professional because they was supposed to inform everyone of what was about to happen but instead they still continue to accept payments,wich I think is a ******** act. Lythen Abdul *** Contact nr ***