Telkom Billing Nightmare

I bought two contracts from Telkom Canal Walk store in August 2019 ( Something i regret doing, i should have been loyal to MTN), I cancelled one contract within 5 working days due to poor connectivity and coverage and returned all their devices. To date the contract is still active, i have been calling the billing department call centre but i am not finding joy. I am being debited more than R1 300 monthly while they are supposed to only debit me R300.

I am really tired of this. I just want to cancel this contract. I went to the store in August after the debit went off my account and was assisted by a guy by the name of Tobela and he wrote an e-mail to the billing department to refund me but to date no action was take. On the 26 September I called and spoke to a lady by the name of Tshiamo Tlhalogang and she told me that my contract was with the cancellation department to be cancelled. October came then i was excessively billed. On the 20 October i called and i was told to forward the e-mail confirmation for cancellation. On the 22nd of October i called and the lady by the name of Brenda told me that there nothing she can do from her side since my case has been referred to the back-office.

I am starting to question competence of this people.

Telkom please rectify my billing account, I'm tired of this inconvenience.