Telkom billing monthly long after service canceled

Good morning,

I am turning to this platform as a last resort. I have written numerous support requests on the Telkom website, but they just went completely ignored.

I have canceled my Telkom landline early this year and they notified me that the line cancellation was completed at the end of March. Yet Telkom is still billing me monthly and deducting a debit order. I have reversed my debit order as my support requests have landed on deaf ears. It seems that Telkom thinks I am in arrears even though they have been deducting a monthly debit order since March....even though I have not had any product subscription with them.

I will reverse my debit order again & based on the outcome of this request, decide whether to move this to the ombud & claim for damages from Telkom if my credit bureau profile has been affected in any way.