Telkom billing mess. Rectification request

Telkom *** -------------------------- 1 > End of April DO bounces (R209) - penalty app****. Now due to pay is R409. 2 > 23 May 2026 - I PAY in R800 Telkom must now minus R209+202.70 for bounce DO from this amount Credit balance should now be R388.30

3 > On 26 May Telkom debits my account for R409. (which has been settled as per above) Why....? Now they have added a penalty fee for failed debit. MY DEBIT DAY IS LAST DAY OF MONTH. WHAT IS TELKOM DOING IN MY BANK ACCOUNT BEFORE THAT?????

4 > 01 June - I PAY in R800 TELKOM Minused the failed debit on 26 May total. WHY ?????????? Please refund me back amount of 409 as I was in credit at this date.

My current credit balance is R367.72 My credit balance should be R1 188.

May I please ask for my account to be rectified.