Telkom Billing Mess

I went to Telkom The Bridge, early on the first week of November 2020, and apply for a migration from adsl to fibre. The white gentleman was very helpfull and assisted me in completing the application form . He told me that I the fibre ljne will be install by the week of the 23rd od November. I went back to the outlet on 27th and my application was no where to be found. I requested to sew the manager and spoke to a mr Jakuja and ms Serfontein, explaining the situation and pointed to the gentleman who helped me with my application. He denied to my face that he was not the one helping me with my application. I then reapp**** with the assistance of mr Jakuja for a 20/20 meg line, as it was on special at the time for R799, but change it later before installation to 50/50 line for R999. I asked mr Jakuja and his coleque if there is any costs involved on my side so I can make an immediate payment. Both Jakuja and Theo told me that there was no costs on the clients side., and that they prommised to get fibre connected to my house asap. I also now someone from frogfoot and told him about my ordeal at telkom , he then told me to get the job or order number from telkom so he can find it on there frogfoot system, which I did, and within less than a week I had my fibre(telkom/frogfoot) connection. On 30th of December 2020 I made a R1000 eft payment as I usualy do everything month, even though I have not received my new bill. On 4th of January 2021, the day that I must actually pay my telkom account , I received it in my postbox and got another shock I signed up for R999, but received an account of R12283.40. I went straight to telkom and was told by Jakuja and Serfontein that it is wrong and that I signed up for the 50/50 line and must only pay R999 and that they will sort it out, and a lady from the branch logged a dispute ***2. I also got told by Serfontein that I must keep paying on my excisting account which ends in 18608, and thats what I did on 30/12/20. I went back to the outlet several times , the each time I go there I get a diffirent telkom employee, with a different outstanding balance (R12283.40; R2323.49; R13094.10; R1800), and I was told not to make payment to the existing beneficiary account ending in 18608, but to create e new beneficiary for account ending in 22873. Yesterday 29/01/21 I received two telkom bills in my postbox, 1=R13094.10 and 2=R1013.75. The amount of R1013.75 is R999 + R14.77 for late payment. Last night I made an eft payment of R1013.75 to the new account 22873 even though my payment was not late at all. I am so tired of the back and forth , that I must offer up my time , for an internal problem and it seems like no one at telkom is compotant enough to resolve this issue, cause even after I was told that the matter is resolved and I only have to pay R999, I still get two bills, one for the 13year old adsl line and land line that was cancelled both times when I app**** and complete my application for fibre, and two for my new fibre line. I am NOT GONNA PAY THE R13094.10 ON OLD ADSL/LAND LINE ACCOUNT 18608. I CANCELLED THE ADSL/LAND LINE AND MIGRATED TO FIBRE WITH NO CHARGES TO ME THE CLIENT. I hope that after this post, dispute ***2 will draw the attention of the relavent and compotant people that will give it the attention it needs and that it will be resolved asap.