Telkom billing mess
What a pity. I received great technical service from Telkom for a 24 months data contract. Every month I consistently enjoyed the full package of fast data as agreed. Monthly billing started months late and kept somewhat of a challenge, but tolerable once hours were spent figuring it out. But end of contract billing was such a mess, being overcharged, no invoice, web portal abruptly closed down, no explanation, nothing.
Once bitten twice shy, 10x shy considering all the negative reviews.
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Replies (1)'s updateReviewer Update
06 Dec 2019, 14:56Well, thanks to HelloPeter I just got my latest Telkom account, within an hour. It shows I am automatically billed indefinitely for a new contract I did not agreed to, only at twice the rate since I am now out of the promotional 2 year period and includes a contractual admin fee for the new one! This after my connection was disconnected and my account closed one month ago when I reminded Telkom of the end of 24-month contract.
I am still convinced Telkom provides a great service on the tech side, but just be aware, after you have enjoyed, you will be bitten at the end by a hopelessly ***********, devious and clumsy admin system.
I am still convinced Telkom provides a great service on the tech side, but just be aware, after you have enjoyed, you will be bitten at the end by a hopelessly ***********, devious and clumsy admin system.
's update06 Dec 2019, 14:56
Reviewer Update
Well, thanks to HelloPeter I just got my latest Telkom account, within an hour. It shows I am automatically billed indefinitely for a new contract I did not agreed to, only at twice the rate since I am now out of the promotional 2 year period and includes a contractual admin fee for the new one! This after my connection was disconnected and my account closed one month ago when I reminded Telkom of the end of 24-month contract.
I am still convinced Telkom provides a great service on the tech side, but just be aware, after you have enjoyed, you will be bitten at the end by a hopelessly ***********, devious and clumsy admin system.
I am still convinced Telkom provides a great service on the tech side, but just be aware, after you have enjoyed, you will be bitten at the end by a hopelessly ***********, devious and clumsy admin system.