Telkom billing me incorrectly

On the 6th October 2017 I went to Telkom store in Clearwater where I bought my phones and a router to seek clarity about their current billing. I am currently being billed more tha the usual and I have asked for several times that my account be made limited not unlimited and everytime I called or go to any outlets they always promise to fix the matter. So i went there to also report that I have challenges with my router, it’s suppose to be 10 gig and night and 2 gig during the day but August in particularly when I tried using day data approximately after an hour it’s said out data to my surprise I hardly use day data. Also in September my data were quickly finished. When I compare I get 1 gig on my cell and it’s last me 2 weeks if I don’t use too much internet and Instagram but with router I hardly finish 1 hour with router during the day and I do not download or upgrade with day date because I want it last me throughout the month. When I want to upgrade software or download anything I use night data usually from 6 am to 7 am. The lady who assisted me was very helpful she printed me the billing statement and the statement shoring the use of data. She could not explain the they way I am billed for 5minutes it will I used 890 400 data what would I be possibily downloading that will cost me this much? On the router number ********** I am billed R250 for add on internet and Smart rate R49 I don’t what this monies are for. Since the consultant could not answer my question she the logged my number to the billing department to call me back. The phone was in my hand it never rang but came a missed call I reported to the consultant she logged again and I sat for about 10 minute waiting for to cal but they never called and I was advised to go and watch out for their number. Today is the 22 October 2017 no one made a call to find out if I have been helped but an sms was sent to to rate their consultant which I decided not respond to it felt like an insult my problem is not yet resolved but you want to rate. The consultant was very good took her to explain what she understood and was honest where she did not understand. To make matters worse I was called by a consultant on the 19 October 2017 to tell me about the new package that Telkom is offering me since my tablet contract is coming to and end this month. I told the lady at the moment I don’t want to sign anything with Telkom until I get proper explanation on how am I being billed she was so extremely rude and worse again I get a call from Telkom consultant telling me about his stupid package. Initially I wanted to cancel the tablet and with that money take a phone for my sons sister but I don’t want any contract with Telkom. I can’t wait for November 2018 amdnofficailay close my account because month I am going to cancel the tablets account. I’ve had enough and highly highly dissaponted with your joe service. I started using Telkom when it was still heita just testing me and sister. While we were satisfied with they way you save we both decided to migrate from Mtn and we convinced most of our family members to use Telkom because it reliable and cheap and they don’t rob like mtn little did I know that you have become *****’s *****’s *****’s. My account number ********** 52 Unhappy customer ?????