Telkom billing me incorrectly

I migrated my 50/50 gig lte line on the first of July and was assured telepathically as well as via email which I have records of that I will not be billed for both packages. If I look at my statement I am told I need to pay R2700 for both packages as well as nonsense like cli etc which I will never need in an lte modem so why are you robbing me telkom? I have called the call centre approx 7 times already with no help what so ever. They either keep calling my lte number which is a modem or they just don't give a damn. I have logged a complaint previously well numerous ones with no feedback provided. I am sick and tired of having to repeat myself constantly and refuse to pay for someone else's mess up. Telkom if you guys cannot resolve this before the debit order goes off on the 5th please provide me with your CEO contact details as well as the ombudsman for telecommunications so that I may take this matter up further.