Telkom billing me for two tablets instead of one
<p>Hi,</p> <p> </p> <p>I went to Tygervalley Express store to purchase one (1) tablet as stated on my contract. I ended up paying monthly for two. </p> <p> </p> <p>I have logged a call with Telkom on the 2nd of February 2017. I didn't hear any feedback so I followed up a week later (7th of Febrary 2017) to find out the case hasn't been logged. </p> <p> </p> <p>So the case has now been logged on the 7th of Febrauary with the billing department where I have sent throught the required documents etc. They ensured me that it will be taking 72 hours to resolve, but to my utter realization that 72 hours means, working hours which equals 9 days which is pathetic for an SLA which influences finance/billing.</p> <p> </p> <p>Any way, today is the 28th which calculates 168 hours from the 7th of February, and no one has contacted me once, although I had to follow up plenty times to find out if anything is happening, and no, no update on my case... </p> <p> </p> <p>I would like this sorted asap because I'm ready to take this further as Telkom is deducting money that is not theirs to take. </p> <p> </p> <p>I have all the contact details of all the support personal I spoke to, in total 5 people and no one sorted the problem, how do you explain this??</p> <p> </p> <p> </p> <p> </p> <p> </p>
Good day Eugene,
Please be advised that your query is still under investigation and we will contact you with feedback.
Your reference number is ***0.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good day Eugene,
Please be advised that your query is still under investigation and we will contact you with feedback.
Your reference number is ***0.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Why is it under investigation for 21 day as Telkom said it is going to take 9 days? If you guys don't sort his out today, I'm taking this further.
I'm not going to pay for this. I have sent the required contract through which shows that I only bought one device, not two???
Telkom is deducting money from me ********ly, an amount I did not give consent to.
Please explain what they are investigating, and how difficult can it be, is this person sitting 21 days and looking at my contract, day after day becuase that is a pure waste of money.
I need feedback ASAP!
Why is it under investigation for 21 day as Telkom said it is going to take 9 days? If you guys don't sort his out today, I'm taking this further.
I'm not going to pay for this. I have sent the required contract through which shows that I only bought one device, not two???
Telkom is deducting money from me ********ly, an amount I did not give consent to.
Please explain what they are investigating, and how difficult can it be, is this person sitting 21 days and looking at my contract, day after day becuase that is a pure waste of money.
I need feedback ASAP!
Good day,
Can you please advise what the status is of the above. It is now 37 days that has passed where I have not heard anything back from the Billing department.
I went back to Jason at the Tygervalley branch and he showed me the amount of emails he as sent the Billing department and no one is actioning the Cancellation.
Can you please advise what the status is of this case? A little bit more effort will be appreciated as this is not a great experience from a client side.
Thank you
Regards
Good day,
Can you please advise what the status is of the above. It is now 37 days that has passed where I have not heard anything back from the Billing department.
I went back to Jason at the Tygervalley branch and he showed me the amount of emails he as sent the Billing department and no one is actioning the Cancellation.
Can you please advise what the status is of this case? A little bit more effort will be appreciated as this is not a great experience from a client side.
Thank you
Regards