TELKOM BILLING ME FOR SERVICES I'M NOT AWARE OF

Hi, I've asked Telkom to move my lines from my previous rental home to my new rental home. Even though it was confirmed, to date, NOTHING was moved. I then app**** for a new service in early 2015 and AGAIN, nothing was installed. In fact, I'm apparently now responsible for an amoutn of almost R300.00. I have not received any modems, telephone / ADSL lines, sim cards or devices. Not even a CALL. But now I'm being billed and told that I'm responsible for something I didn't even use. This I found out after I called today to in an attempt to apply for another service. This is so wrong on so many levels. Now they want to place a hold on my \new"service request. It's such a pity that Telkom is the only telecommunications service provider. Please help!"""