JG
Jan G
1 reviews | Active since Jul 2011
16 May 2015, 11:34
TELKOM BILLING ME FOR CANCELLED ADSL LINE
I cancelled the 4MB ADSL line on 17 March 2015 because it never worked (always slower than 2MB). Ref nr. ***A. I checked the line on the 18th of March and it was down because it was cancelled. I'm STILL being billed now owing Telkom R1333 for NO LINE. In April I logged 2 disputes (for April's bill) on telkom's website and called again and asked to make sure that the account is closed. LOOKS LIKE NOTHING WAS DONE, ABSOLUTELY F@CK ALL. Just received a new bill from Telkom again for May 2015. *******ion, ***** NO ONE IS HELPING *** TELKOM ***FFFF!!!?!?!?!?!?!
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Replies (1)Telkom's replyOfficial
16 May 2015, 12:29Hello jan1978,
We sincerely apologise for the inconvenience and frustration experienced.
Kindly note that this matter has been escalated to our billing department and feedback will follow.
Regards,
Hilary Pea****
Telkom Social Media Team
We sincerely apologise for the inconvenience and frustration experienced.
Kindly note that this matter has been escalated to our billing department and feedback will follow.
Regards,
Hilary Pea****
Telkom Social Media Team
Telkom's reply16 May 2015, 12:29
Official
Hello jan1978,
We sincerely apologise for the inconvenience and frustration experienced.
Kindly note that this matter has been escalated to our billing department and feedback will follow.
Regards,
Hilary Pea****
Telkom Social Media Team
We sincerely apologise for the inconvenience and frustration experienced.
Kindly note that this matter has been escalated to our billing department and feedback will follow.
Regards,
Hilary Pea****
Telkom Social Media Team
