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Yogandren C

1 reviews | Active since Oct 2018

15 Oct 2018, 18:30

Telkom billing me for a service that should have been canceled

Well what can I say, I don't need to stress on the bad service that everyone already experienced with telkom, I can't remember when last Ive got a positive response about telkom service and now they has a new system to rate their service after the call, how do you rate a service when your problem never gets resolved? I've attempted canceling my telkom account early 2017 but telkom has no record of my cancelation form and after this had been escalated 5 times by the call center person, I didn't even get a reply to this date that my issue had been looked into, so I'm expected to carry on paying for a service I don't use, furthermore im not even living at my old premises anymore for over a year now, but I'm still been billed for it every month, so I will not be paying the rental fees charged to me every month, I will be expecting a call from Telkom to have all these charges reversed and my account canceled.

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Replies (2)
YC
Yogandren C's update31 Oct 2018, 16:47
Reviewer Update
How long does it take Telkom to respond to my review, by now I would have expected a phone call, its clearly seems that they don't care about costumers
YC
Yogandren C's update20 Nov 2018, 01:36
Reviewer Update
Still waiting for tellkom to respond to my dispute, in the meantime im still being billed for a service im not using, also ive called the call center again today only to have the same responce that my issue will be escallated to the accounts department and that they will respond with 7 to 14 working days, this has been going on from the begining of this year and still no responce, so what do i do, do i go onto the telkom website and attempt cancelling, my initial cancellation was done at the telkom branch but seems like it was never proccessed. My Dispute Ref. Numbers: ********** 2, ********** 1