Telkom Billing Matter

I am currently paying my bill manual and being billed for a service that I am not receiving. Despite this, Telkom continues to attempt debit orders against my account. Furthermore, I have been charged an additional R202 penalty fee for a "returned debit order." I am requesting the following actions: Immediate Credit/Refund: A full reversal of all charges for the period the service was unavailable. Waiver of Penalty Fee: The R202 fee must be waived, as the failed payment is a direct result of Telkom attempting to collect funds for a service they failed to provide. Service Resolution: Immediate cancellation or repair of the service in question. Please note that I have already attempted to resolve this via your call center, where I was told "there is nothing I can do" and that I "must just pay." This response is unacceptable and contrary to the Consumer Protection Act.