1 reviews | Active since Oct 2017
Telkom Billing Issues. Terrible Billing service. Billing issues for months.
A few months ago, my line was suspended due to a fault on Telkom's side. The lady at the call center acknowledged that it was their fault and reconnected my line. The following month my line was suspended again due to an overdue account. After inspection of the bill, I found that Telkom charged my R200+ for a re-connection fee. After weeks of hastle, Telkom "resolved" the issue and I was told that they owed me about R30. At the end of Jun 2018 my account got debited for R350 (my Telkom limit). After inspecting the bill, it showed the "refund", but I was charged R523 for my Subscriptions & usage. Scrolling down to their so-called "detailed" usage my total charges for June were R265. I just phoned the self-service number and after checking my balance, I now owe them R900+ . What is going on? I will seek legal advice on this matter to s**** these bills and also pursue cancellation of my Telkom account as soon as possible.
To everyone, go through your Telkom bills carefully. I always thought people were blowing things way out of proportion when they spoke about the terrible service at Telkom. I can confirm that they were right.
If you only want to make calls, rather use a reputable mobile network. For internet needs, use Fibre. If it is not yet available in your area, get an LTE plan should you have coverage. I know MWeb is running a great promotion on the LTE package 100GB for R530. Afrihost also has some great deals from time to time so keep that in mind.
