Telkom Billing Issues

I cannot express the kind of disappointment and incompetence I have had to deal with from the Telkom billing department. If its not my statement coming back with large amounts of which they themselves cannot given an explanation for, I am either waiting for feedback from their ghost call centre agents who do not even bother to communicate. On top of all that, each call centre agent gives out different information with regards to billing every time I call through, not to mention information which does not even correspond to what is on the statement. Utter ******* I swear