Telkom Billing issues

Item: Telkom
Rating: 1
Author: Pierre van der Westhuizen

<p>Last month I updated my banking details for Telkom to be able debit my account from the new bank. However, nothing happened and then I receive an invoice stating I am overdue and charged an additional "rejection fee" of R200 because Telkom is unable to debit my account. What on earth Telkom!? How can you charge me for your own mistakes?! You really need to address your call centre and accounts systems!</p>

Helpful (0)

Replies (2)

Telkom's replyOfficial

11 Aug 2017, 11:07

Hi Pierre,

Thank you for making contact with us.

Please be assured that we have sent your query to the Collections Team for further assistance, they will be in contact with you.

Your reference number: ***2

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,

Telkom's reply11 Aug 2017, 11:07

Official

Hi Pierre,

Thank you for making contact with us.

Please be assured that we have sent your query to the Collections Team for further assistance, they will be in contact with you.

Your reference number: ***2

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,

PvdW

Pierre van der Westhuizen's updateReviewer Update

15 Aug 2017, 09:30

Hi Launa Thank you for the assistance. I made payment yesterday, however this morning I find that the line has been switched off. I go through this issue almost every month where your billing system defaults and the line gets switched off. Is this going to happen every month as I will then need to look for a different data supplier...

PvdW

Pierre van der Westhuizen's update15 Aug 2017, 09:30

Reviewer Update