Telkom Billing issues

My Account was handed over to the collections department even though the account was up to date. I was eventually disconnected and after an hour of being on the line with Patrick Petersen and Meriam Mopedi, I was eventually reconnected, after having fought tooth and nail, for almost an hour. I requested an apology from the accounts and collections department for this mess and it has been days since Meriam communicated with the relevant department with no joy. to think that I have been warned about using Telkon and I did not listen. I will be sure to warn anyone around me from using this network as the customer service is pathetic to say the least. Telkom does not care about their clients whatsoever and the manger Musa Bongu also refused to help me resolved my issue on time claiming to be busy. It has been over a week a no formal apology has been received from Telkoms accounts department.