Telkom Billing Issues

I Was billed an additional amount that is over R 1 200.00 in correctly. I questioned the bill and after a while I got an sms that says my query has been resolved. I called the Call Centre on +27180 to get the updated statement so I can submit it to my employer for reimbur*****t of business calls made from my private cell phone. I got the strangest news ever. They cannot issue an updated statement or invoice. Their system works like that. The manager who was on shift Tony Venter promised to call me back with a resolution to the problem, but she never came back and subsequently refused to answer my calls after that. I had asked that she states the reversed amounts on a Telkom letterhead and email it to me so I can submit it together with the faulty statement.

I tried the next morning and my call was taken by David Tshabalala who was very rude to me and raised his voice. He refused to forward my call to the manager on who was on shift. He claimed that the manager who he referred to as Bongumusa Sikhakhane refused to take my call or query and I should wait for the whole month to get an updated statement.

I am left frustrated as I now cannot claim for the calls I made on my cellphone from the employer and I'm supposed to wait for a month before I can get a document with correct billing amounts. I have been a loyal Telkom customer for more than 6 years and this is the last contract I will ever take with Telkom. I cannot believe how rude and arrogant their staff can be.