1 reviews | Active since Nov 2010
Telkom Billing issues
<p>I see my Telkom LTE account is in arrears by R1836.99 even after I have paid it monthly according to the details provided on the invoice. And they are also charging me for "Backouts" and "Payment Rejection Fees" amounting to an additional R340. What on earth Telkom!!!?</p>
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Good day Pierre,
Please note that you have R339.99 outstanding, the total amount including your current month bill is R1137.99.
Kindly be informed that it is not possible and we are unable to cancel the Debit Order facility on the Telkom Mobile account as this forms part of the contract, customer can however ensure that their current account is fully paid at the beginning of every month so that the account will not be submitted for Debit Order payment for the month .
If your account is not up to date by the beginning of the month, we send a debit order and if comes back unpaid you get billed R200.94 rejection fee.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
Good day Pierre,
Please note that you have R339.99 outstanding, the total amount including your current month bill is R1137.99.
Kindly be informed that it is not possible and we are unable to cancel the Debit Order facility on the Telkom Mobile account as this forms part of the contract, customer can however ensure that their current account is fully paid at the beginning of every month so that the account will not be submitted for Debit Order payment for the month .
If your account is not up to date by the beginning of the month, we send a debit order and if comes back unpaid you get billed R200.94 rejection fee.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
Hi Busi
Thank you for the reply. Can we have a telephonic conversation to discuss this further as I am still unclear on your feedback (considering I make payment around the 27th of each month).
Pierre
+27 82 **********
Hi Busi
Thank you for the reply. Can we have a telephonic conversation to discuss this further as I am still unclear on your feedback (considering I make payment around the 27th of each month).
Pierre
+27 82 **********