1 reviews | Active since Jul 2011
Telkom Billing Issue Unresolved
<p>Good Day;</p> <p> </p> <p>Telkom Account ********** 50001 refers;</p> <p> </p> <p>Yet another month, yet another incorrect billing, yet another dissatisfaction!! :(</p> <p> </p> <p>Following the Telkom response interaction reference AI ********** </p> <p> </p> <p> there has been no further engagement except for continued incorrect billing!</p> <p> </p> <p>Please advise what type of action I need to take to get this matter resolved? The level of frustration is now so great that cancelling my Telkom service of more than 30 years is becoming a very real consideration!</p> <p> </p>
Good Day;
Telkom account ********** 50001 and interaction ref: AI ********** refer;
Again another month and yet again another incorrect billing! Flat rate billings for the line and soft-cap were originally R447.00 VAT Inclusive, now between R503.00 and R513.00 per month. In fact even higher than it's ever been!
According to the previous Telkom respondent (Yazied) the incident was still being attended to as of 26 April 2017. Is it possible a query of this nature can take so long to resolve??? One cannot but question the ephicacy and sincerity of the Business!
Telkom is quick to call to upsell but customer service, that's a different matter altogether. In the pas month three consultants called to push additional product yet no consultant contacted me shortly as was Yazied advised would happen.
Telkom's handling of this matter is extremely unprofessional and dissapointing. Instead of making empty promises perhaps the Business can commit to a resolution timeline instead!
Good Day;
Telkom account ********** 50001 and interaction ref: AI ********** refer;
Again another month and yet again another incorrect billing! Flat rate billings for the line and soft-cap were originally R447.00 VAT Inclusive, now between R503.00 and R513.00 per month. In fact even higher than it's ever been!
According to the previous Telkom respondent (Yazied) the incident was still being attended to as of 26 April 2017. Is it possible a query of this nature can take so long to resolve??? One cannot but question the ephicacy and sincerity of the Business!
Telkom is quick to call to upsell but customer service, that's a different matter altogether. In the pas month three consultants called to push additional product yet no consultant contacted me shortly as was Yazied advised would happen.
Telkom's handling of this matter is extremely unprofessional and dissapointing. Instead of making empty promises perhaps the Business can commit to a resolution timeline instead!
Good Day;
Telkom Social Media ref : AI ********** refers and account number ********** 50001 refers.
A credit was passed on the account for June 2017 which was rightfully to address the incorrect higher billing however, without specific line items to assist in understanding the extent of the credit and whether it was correct or not.
The Telkom July 2017 billing statment is AGAIN back up at R513 instead of the total it should be (R447.00 VAT Included).
The previous Telkom respondent dealt with was Yazied.
Please, please, please kindly once AGAIN revisit this incorrect billing, perhaps after near a year of endeavour there may still be a glimmer of hope the situation will be sorted out!
Good Day;
Telkom Social Media ref : AI ********** refers and account number ********** 50001 refers.
A credit was passed on the account for June 2017 which was rightfully to address the incorrect higher billing however, without specific line items to assist in understanding the extent of the credit and whether it was correct or not.
The Telkom July 2017 billing statment is AGAIN back up at R513 instead of the total it should be (R447.00 VAT Included).
The previous Telkom respondent dealt with was Yazied.
Please, please, please kindly once AGAIN revisit this incorrect billing, perhaps after near a year of endeavour there may still be a glimmer of hope the situation will be sorted out!