TELKOM billing issue

Hi there,

more than 3 months ago i asked Telkom to move my telephone line from my old address to my new address (including the ADSL line/ landline and services). The line was moved promptly before the date i required, but i don' t mind as it was done efficiently.

Now the drama starts!!!

for the next 3 months i am being billed for 2 telephone lines, 2 ADSL lines and services and its coming on 2 different invoices! I have called the call centre and asked for assistance and the only answer i get is 'we have escalated it!' This is unacceptable.

the interesting thing is half the info is on one account and other stuff on the other account.

Please help as this is most frustrating and no one seems to be able to assist.