TL
Thomas L
1 reviews | Active since Feb 2015
01 Aug 2018, 07:54
Telkom Billing Issue
On 27.06.18 I app**** for ADSL. I pertinently asked for line to be installed and asked when will I be billed. I was told billing will happen after my line is installed.
I received an sms saying that my services are active and I will be billed prorata from 28.06.18. The line was installed 1 week later (05.07.18) , but I have been billed for that week.
I logged a case so that I can be reimbursed (Case # 240 374 22) and they told me that the billing will be sorted before the debit comes off. Guess what, it was never fixed. The debit came off.
Now as we know Telkom, it will take months, even years to get the money back - been there, done that, paid the school fees.
Really, really pathetic service
Helpful (0)
Replies (4)0
Replies (4)
Telkom's replyOfficial
01 Aug 2018, 11:09Hi Thomas
Thank you for making contact with us again
This response serves as confirmation that your query has been received and we will escalate your query.
We understand your frustration and we humbly apologize for the delay.
Your reference number is:AI***
Regards
Luleka
Telkom Social Media
Best regards,
Telkom's reply01 Aug 2018, 11:09
Official
Hi Thomas
Thank you for making contact with us again
This response serves as confirmation that your query has been received and we will escalate your query.
We understand your frustration and we humbly apologize for the delay.
Your reference number is:AI***
Regards
Luleka
Telkom Social Media
Best regards,
TL
Thomas L's updateReviewer Update
01 Aug 2018, 11:12It was escalated and received on 13 July as well.
I am not happy about this. I did not budget for this debit, as I was told it won't be debited, I need to forget about it.
Very, very unhappy - even the turnaround time is very slow, as my first escalation has not been even looked at.
This is pathetic, utterly bad service!
TL
Thomas L's update01 Aug 2018, 11:12
Reviewer Update
It was escalated and received on 13 July as well.
I am not happy about this. I did not budget for this debit, as I was told it won't be debited, I need to forget about it.
Very, very unhappy - even the turnaround time is very slow, as my first escalation has not been even looked at.
This is pathetic, utterly bad service!
TL
Thomas L's updateReviewer Update
05 Aug 2018, 08:53Still no reply......
TL
Thomas L's update05 Aug 2018, 08:53
Reviewer Update
Still no reply......
TL
Thomas L's updateReviewer Update
07 Aug 2018, 12:58Still waiting.......
TL
Thomas L's update07 Aug 2018, 12:58
Reviewer Update
Still waiting.......