Telkom Billing issue
I contacted your so called Social Media Special Forces team and my query was just not responded to and blatantly ignored.
I wish to dispute the reconnection fee of R261.21 on my Telkom line account , telehone number ********** 009.
Reason:
I logged a dispute (Case number ********** 7) regarding why my bill was so high and didn’t want to pay money I don’t owe. I received no response to my dispute and then you suspended my account on 19 June 2018 because Telkom could not provide me with answers on time.
I still think my bill must be thoroughly reviewed because I am merely renting a Telkom line for internet purposes which to my knowledge when I signed up is R199.
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Telkom's replyOfficial
16 Jul 2018, 14:44Hi
We are sorry to hear this. Thank you for contacting us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.
Interaction ***
Regards
Hazel
Telkom Social Media Team
Best regards,
Telkom's reply16 Jul 2018, 14:44
Official
Hi
We are sorry to hear this. Thank you for contacting us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.
Interaction ***
Regards
Hazel
Telkom Social Media Team
Best regards,