Telkom billing issue

To whom it may concern,

2 months ago my adsl line was suspended due to me not paying the account as I was away on business and completely forgot about it. I paid it as soon as I got back and my line was reconnected.

I then paid my account last month without knowing of any reconnection fees that were added to my bill, I don’t normally read my statements so I take responsibility for that.

On Wednesday 23/05/2018 I received an sms from you saying my account balance is R1578.88 and is due on 04/06/2018. I went back to check my statements and only then did I realise that a reconnection fee was attached to my bill and I effectively paid less than what was due.

I went into Checkers and paid the full amount due the next day, 24th May 2018, which I assumed was fine as the due date for the payment was the 4th of June 2018. Got home with everything still connected however my line was suspended again late yesterday evening.

My gripe is that I now need to pay a reconnection fee again. I paid the account due in full yesterday, long before the due date you gave me (04/06/2018) and I paid the account last month. Albeit I didn’t pay the full amount due last month, I still paid. Suspending the line on the 24th of this month, a day after you sent me an sms and long before the due date you gave me in the sms and in my May statement (below) is exploitive as I now need to pay a reconnection fee again.

I'm fine with waiting a few days for the payment to reflect before my line is reconnected but I'm requesting that the reconnection fee be waved as the amount was paid in full before the due date.

I look forward to hearing from you.

Regards, Damian