Telkom Billing Issue

<p>After being harassed repeatedly for months in 2016 I finally relente...d and had the DSL copper line replaced with fiber. The DSL was a 40 GB, 2Mbps line. Telkom's deal was 100 GB, 10Mbps line for two months at the same billing as for the original DSL (R447.00).</p> <p> </p> <p>If after two months I elect to keep the new deal the monthly cost would increase to R699.00. If however I chose to revert back to the 40 GB, 2Mbps line Telkom would do so at the original monthly billing.</p> <p> </p> <p>At the end of the first month the bill was over R1200 which I queried and Telkom righfully reviewed and credited but and here's the rub - without the opportuity afforded, Telkom then independently went ahead and changed the line back to a 40 GB, 2Mbps configuration six weeks into the two month deal AND to add injury to insult, the bill increased to R503.00 per month!</p> <p> </p> <p>Despite having raised this on THREE occasions Telkom has yet to have the professional courtesy of even responding. There could be sufficient grounds here to approach the Consumner Council with this.</p>