NH
Noel H
1 reviews | Active since Jul 2011
29 Mar 2017, 11:42
Telkom Billing Issue
<p>Previous reviews to billing issues experienced since September 2016 refers.</p> <p> </p> <p>Telkom eventually attended to the previous reviews adjusting the monthly billing (excluding calls) to the original amount of R447.00 HOWEVER, Telkom now adds 14% VAT to that which makes the bill even higher than before.</p> <p> </p> <p>As a result the credit passed for the previously incorrect billing months also needs to be reviewed. Please advise on the way forward as I cannot believe such a simplistic matter requires the incredible admin overhead which it has to date!</p>
Helpful (0)
Replies (2)0
Replies (2)
Telkom's replyOfficial
29 Mar 2017, 16:13Hi hirschnv
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
Telkom's reply29 Mar 2017, 16:13
Official
Hi hirschnv
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
NH
Noel H's updateReviewer Update
25 Apr 2017, 17:33Good Day;
Yet another month, yet another incorrect billing, yet another dissatisfaction!! :(
Following the Telkom response interaction reference AI ********** there has been no further engagement except for continued incorrect billing!
Please advise what co**** of action I need to take to get this matter resolved? The level of frustration is now so great that cancelling my Telkom service which I've had for more than 30 years is becoming a very real consideration!
NH
Noel H's update25 Apr 2017, 17:33
Reviewer Update
Good Day;
Yet another month, yet another incorrect billing, yet another dissatisfaction!! :(
Following the Telkom response interaction reference AI ********** there has been no further engagement except for continued incorrect billing!
Please advise what co**** of action I need to take to get this matter resolved? The level of frustration is now so great that cancelling my Telkom service which I've had for more than 30 years is becoming a very real consideration!