TELKOM BILLING IRREGULARITIES

I am writing to bring to light a complaint I have with TELKOM, My account has been *TRIPLE* debited IN ONE MONTH, one was the usual debit on the 5th May 2024 and the other two were *****ulent on the 15th May 2024. Thereafter I was sent a text message on the 16th May 2024 to say that I AM IN ARREARS and need to make payment immediately (as if getting my money ****** wasn't bad enough, they had the gall to insinuate that I am in arrears when I have NEVER MISSED A PAYMENT!) Thereafter I was sent a text message on the 28th May 2024 and informed that my contract tariff would be increased from this June 2024!!!

I visited the Chatsworth Centre branch on the 18 May 2024 to make a query where I was ASSURED that the issue would be resolved and TELKOM is working tirelessly to resolve this issue and pay me back, i requested a reference number but was told that I wouldn't require one.

After a week of silence and NO PAYMENT, I returned to TELKOM on the 25 May 2024 and spoke to the manager (Lucky, who is an outstanding young man who tried to assist *within his capabilities*) however this was another fruitless visit because there was NO UPDATE AND NO TURNAROUND time given as to when this would be resolved) I was also told that there isn't a PR or an accounts department who I could speak to and make the query, only a CALL CENTRE which runs on weekdays, what kind of PONZI SCHEME are they running at TELKOM??!!!

I wasted 2 weekends, 2 trips (which I suppose I need to explain to TELKOM that trips costs fuel which costs money which they will not reimburse me for).

Furthermore, I was also told by Lucky that multiple peoples accounts have been double debited on that date which means TELKOM has ****** hundreds of hardworking South Africans, accrued interest on these monies sitting in their account without guilt as I have not even received a message of apology and confirmation that the illicit transaction would be reversed!!!

TELKOM needs to be held responsible and called to accountability!

We want our money, you thieving money mongers!

Also, do not bluff us with 1GB of free data as hush compensation for the inconvenience once this is resolved.