dB
david B

1 reviews | Active since Dec 2015

06 Jun 2018, 09:11

TELKOM BILLING (***********)

I have absolutely had it with Telkom's inefficient billing system.

I have been paying my Telkom Mobile account for the last 2+something years via EFT as the account I initially had my debit order on was closed. After numerous and I cannot stress numerous enough of going into stores to deal with *********** staff and calling the call centre to deal with more *********** staff my problem has still not been rectified.

Every so often and this is not even a monthly occurence, I get billed for a rejected debit order R202.50 then I call in talk to some person and the problem is supposedly rectified. 2 months later ....... low and behold......another rejected debit order and another R202.50 is loaded on to my account.

HOW DO YOU KEEP SUBMITTING A DEBIT ORDER TO A BANK WHERE THE ACCOUNT IS CLOSED ???????????????????????

HOW DO YOU KEEP ON DOING THIS EVERY 3RD MONTH AND EVERY OTHER MONTH THERE IS NO PROBLEM

I WANT ALL THESE BOGUS CHARGES FOR INCOMPETENCE REVERESED AND FOR SOMEONE TO CONTACT ME IMMEDIATELY.

0
Replies (4)
dB
david B's update06 Jun 2018, 10:51
Reviewer Update
OH SPOKE TO YOUR CALL CENTRE THEY ARE REFUSING TO HELP ME UNLESS I GIVE THEM BANKING DETAILS ...***!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! PHONE ME OR I AM GOING TO THE OMBUDSMAN REGARDING YOUR BLATANT ****
dB
david B's update06 Jun 2018, 10:55
Reviewer Update
OH IT GETS BETTER... WHEN YOU ASK TO SPEAK TO A SUPERVISER THEY TELL YOU NO...THERE IS NOBODY THERE TO HELP. GIVE ME YOUR BANKING DETAILS
Telkom
Telkom's reply17 Jun 2018, 09:17
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

dB
david B's update11 Aug 2018, 09:09
Reviewer Update
What the he'll!!!! U did it again. I am Still waiting for the last one to be sorted out. I pay EFT for years there is no bank account to debit. It's closed. Contact me immediately. Useless useless service privider