Telkom Billing *****

Speaking about this while having tears and debt because of telkom, been having problem with Telkom since December 2019, Telkom books about my account not up to date. My father is paying Telkom for an Iphone 11. paid R1101,79 on July 29/2020 via the online Telkom site which I thought it was nice having an option to pay online. but still getting debited for that amount for the whole August month leaving me with negative R5000. bank wants to cancel my card. Telkom not taking calls waited more than an hour for a response which i was told the online payment and the debit order are not in the same department, this is a big company telling me this nonsense. no professionalism from the organisation at all. the agreed date for debits between me and telkom is the 5th of every month. but they decided to debit me on the 01/09/2020 which i only had R700 on my account, they still took that money from my account and blocked my sim and sent sms about getting blacklisted, how am i getting blacklisted if my account is upto date and the agreed debiting date hasn't approached yet. if you find money that isnt yours why does your company still take it. and you still expect me to pay the full amount in 4 days time. I hate your unprofessional company with all my heart and i want my food money back. I would not recommend anyone to have a contract with Telkom. I pay R899 every month without missing a single payment but here i am with a phone that does not have network service because you guys blocked me even though you confirmed 3 days ago that my account is up to date. I ****ed hate you guys ,you **** on your customers , I regret leaving Vodacom. please if anyone is a lawyer for such please help my rights are being violated and being taken for a ****. My numbers are ***