SB
Stephan B

1 reviews | Active since Jun 2012

04 Apr 2016, 16:38

Telkom billing for Contract SIM that isn't working

This is now my second Complaint here. My previous one you gave me a generic reply I can do absolutely nothing with.<br> <br> \Hello swbrand,<br> <br> Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.<br> <br> Your ***<br> <br> We apologise for any inconvenience caused.<br> <br> Regards,<br> Moenieb.<br> Telkom Social Media Team.\"<br> <br> What should I do with that??<br> <br> I took out a 10GB data contract from Telkom, but it is never working. I logged a call in December. I never heard back. 5 February I log a new call. This time they give me a ***. Now FINALLY 4 months later I get told even though my SIM of my Data contracts roams to the MTN network, my data of my data contract doesn't. ***? When I took out this contract I SPECIFICALLY asked if I can use MTN towers if there isn't Telkom reception as I travel a lot and I was told yes. Now months later I am told no.<br> Where can I cancel this contract (and all the Multi-sims) as I clearly can't use it after Telkom **** to me about the service that I am paying for? Please let me know."

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Replies (1)
Telkom
Telkom's reply04 Apr 2016, 17:19
Official
Hello swbrand,

Thank you for making contact with us again

This response serves as confirmation that your query has been received and we will provide feedback soon.

We do apologize for any inconvenience we have cause to you

Regards
Telkom Social Media Team