Telkom billing fee

<p>ive been a loyal customer with telkom for just under 2 years now. I have 3 products with telkom. 2 iPhones and my wifi device. I spend on average R3000 a month. For some reason this month the direct debit failed to go through ( definitely not due to insufficient funds ) , i then proceeded to make the payment manually immediately when I noticed that the payment has not gone through which is the day the DD was expected to go off. I've been receiving texts advising that I need to pay or my service will cut in 2 days. I call up to find out that they have received the payment however I am now liable for an amount of R294 for the DD failing. This is an enormous amount to pay for a DD failing. The bank only charges R90. I spoke to Brenda supposively a line manager within the contact centre and asked if she could waive the fee by doing an investigation and she gave me this whole sorb story as to why they can't waive fees. I asked if anybody could and she proceeded to say that no one can raise credits??? I now find myself in a challenging situation. I can assure you telkom if my complaint is not taking serious you are going to lose me as a customer and I will take my business else where. I do not feel liable to pay this amount. As a result if I am forced to pay the amount. We will no longer have a relationship moving forward </p>