Telkom billing even though item cancelled 6 months

I have been trying to get assistance from Telkom sales for 2 new contracts that I lost due to the time consuming way in which Telkom resolved my cancellations Firstly ,I received a product from Telkom in August that I did not order. I contacted the sales within that week and they said no problem they will pick it up and cancel the contract. From September to December I must have called about 30 times. Each person giving me no help and feedback. I even e-mailed 6 consultants and still not resolved.

Eventually on 07.12.2017 I called again and then was told that it has been cancelled and my credit to purchase is now possible. Even after being told that it has been sorted they are still billing me up to today. The item was collected and never used but im being billed

Other debit orders cannot go through and im paying penalties E-MAILED to these people who never resolved my issue: ********** ********** ********** ********** ********** ********** ********** Mobile Retention Escalations **********