AB
Andries B
1 reviews | Active since Sept 2018
13 Sept 2018, 21:37
Telkom Billing Errors
I have a recently new fibre connection with Telkom and I a very happy with the performance of the line.
My subscription amount usually adds up to R780.00 p/m. However, I received a message of an apparent "billing error" on my account for June, July, and August (last three months) and that this will be corrected and I will be billed accordingly.
Upon receiving my statement of account I was shocked to discover that R575.00 worth of "Debit Notes" were added as line items to my statement and that I am now requested to pay almost R1500.00 for my fibre service as a result of an error on their side.
This is completely unacceptable business practice and has ruined my[, up until now, smooth experience with Telkom. I will be demanding that this be corrected.
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Telkom's replyOfficial
17 Sept 2018, 08:16Good day andries-breedt
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Gerard
Telkom Social Media Team
Best regards,
Telkom's reply17 Sept 2018, 08:16
Official
Good day andries-breedt
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Gerard
Telkom Social Media Team
Best regards,