SF
Stacey F
1 reviews | Active since Oct 2018
03 Oct 2018, 22:40
Telkom Billing error
I signed up with Telkom for the May deal of R289 and since than I've been billed over R500 and current month R800. I've emailed, called several times and no luck of resolving this billing issue. I feel like this is false advertising and not what I signed up for. This is really bad service ND would not recommend Telkom to anyone. How can I be billed over R500 for a subscription that is R289... Please explain this to me... Because as soon as my data has depleted i'm disconnected...
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Telkom's replyOfficial
01 Nov 2018, 13:13Hi Stacey
Thank you for bringing this matter to our attention.
Please tell us if you still experiencing issues with your bill.
Please note that Telkom will soon no longer be a business that responds on Hello peter and we urge all of our customers to contact us via Twitter or Facebook for assistance so that our Social Media Special forces team can help resolve any issues or escalations you might have. Thank you. Click here https://www.facebook.com/TelkomZA/ or https://twitter.com/TelkomZA.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
Telkom's reply01 Nov 2018, 13:13
Official
Hi Stacey
Thank you for bringing this matter to our attention.
Please tell us if you still experiencing issues with your bill.
Please note that Telkom will soon no longer be a business that responds on Hello peter and we urge all of our customers to contact us via Twitter or Facebook for assistance so that our Social Media Special forces team can help resolve any issues or escalations you might have. Thank you. Click here https://www.facebook.com/TelkomZA/ or https://twitter.com/TelkomZA.
Regards
Telkom Social Media Team
Bronwyn
Best regards,