Telkom Billing Error

<p>Good Morning all</p> <p> </p> <p>I am highly annoyed at how you treat your customers and how information gets given to them. Your services are not on par with what you guys put out there to the public. I have been given the run around for far too long, this is highly unprofessional of you and your Brand!</p> <p> </p> <p>During the month of April my payment didn’t go off at the end of the month, I called and asked Telkom they said I must give it a couple of days. I then started getting smses stating that you guys apologies for the inconvenience because it was during the holidays and that I will be debited off in the next month. Firstly how was that my fault that holidays happened and you guys didn’t take your money? Then days later I get told that the money doesn’t reflect. I then decided to go to the bank and pay the R669.00. I called to confirm that they got it , I got told yes. I received smes stating that my account is overdue I should pay, I call again I ask what is going on. Then you people tell me about a debit order fee of R200.94 that needs to be paid. Again I ask why is it that you made your problems mine when the money was available on the day that it was initially supposed to be taken ? Again I ask was it my problem that holidays happened??? Why was I suddenly told about the debit order fee after I made the payment????</p> <p> </p> <p>Fine, now to my amazement on the 25th I get debited R834.94, mind you this is not my debit day. I call to enquire what is going on, I get given the run around again. I am sure I spoke to 5 different people who told me different stories. Now you call that professionalism???. Not only that My statement for this month states that my R669.00 is still overdue and the total that I have to pay is R1303.00. How is that possible? Did you people hire people who don’t know their work? I went to Telkom to do a swim swap today I got told my account is suspended. I am livid with your services with your people not being able to pay attention to detail and correcting stuff on their end because the same thing will happen at the end of the month telling me that I didn’t pay where as I did!</p> <p> </p> <p>As a paying customer I demand answers and this issue to be rectified with immediate effect!</p> <p> </p> <p> </p> <p>Ps. Nobody got back to me till now</p> <p> </p>